Privacy Policy
Last Updated: October 1, 2026
1. Introduction
Welcome to EstateIntel.io ("we," "our," or "us"). We are committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our global real estate portfolio management platform.
2. Information We Collect
2.1 Information You Provide
- Account Information: Name, email address, phone number, password
- Property Data: Property details, addresses, values, rental information
- Tenant Information: Tenant names, contact details, lease agreements
- Financial Data: Income, expenses, loan information, tax records
- Payment Information: Payment methods (processed securely through Stripe)
2.2 Automatically Collected Information
- Usage Data: Pages visited, features used, time spent on platform
- Device Information: IP address, browser type, operating system
- Cookies: Session cookies, preference cookies (see Cookie Policy below)
3. How We Use Your Information
- Provide and maintain our property management services
- Process your transactions and manage subscriptions
- Send you important updates, notifications, and alerts
- Improve our platform through analytics and user feedback
- Provide customer support and respond to inquiries
- Comply with legal obligations and prevent fraud
- Generate AI-powered insights and recommendations (anonymized data)
4. Data Security
We implement industry-standard security measures to protect your data:
- Encryption: SSL/TLS encryption for all data transmission
- Password Security: Passwords are hashed using bcrypt
- Access Controls: Role-based access and authentication
- Secure Storage: Data stored in protected PostgreSQL databases
- Regular Backups: Automated backups to prevent data loss
5. Data Sharing and Disclosure
We do not sell your personal information. We may share data only in these circumstances:
- Service Providers: Stripe (payments), AWS/Railway (hosting), email services
- Legal Compliance: When required by law or to protect our rights
- Business Transfers: In case of merger, acquisition, or sale of assets
- With Your Consent: When you explicitly authorize data sharing
6. Your Rights (GDPR & Data Protection)
You have the following rights regarding your personal data:
- Right to Access: Request a copy of your data
- Right to Rectification: Correct inaccurate or incomplete data
- Right to Erasure: Request deletion of your data ("Right to be Forgotten")
- Right to Data Portability: Export your data in machine-readable format
- Right to Object: Object to certain data processing activities
- Right to Withdraw Consent: Withdraw consent at any time
To exercise these rights, contact us at support@estateintel.io
7. Cookies and Tracking
- Essential Cookies: Required for login and security
- Preference Cookies: Remember your settings (currency, language)
- Analytics Cookies: Understand platform usage (anonymized)
You can manage cookie preferences through your browser settings or our cookie consent banner.
8. Data Retention
We retain your data for as long as your account is active or as needed to provide services. After account deletion, we may retain certain data for legal compliance, dispute resolution, and backup purposes (typically 30-90 days).
9. International Data Transfers
As a global platform, your data may be transferred and stored in countries outside your residence. We ensure appropriate safeguards are in place for international data transfers in compliance with GDPR and other data protection laws.
10. Children's Privacy
Our services are not intended for users under 18 years of age. We do not knowingly collect personal information from children.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or platform notification. Continued use of our services after changes constitutes acceptance of the updated policy.
12. Contact Us
For questions about this Privacy Policy or to exercise your data rights, contact us:
- Email: support@estateintel.io
- Data Protection Officer: admin@estateintel.io
- Website: https://estateintel.io
GDPR Compliance Status
We are actively working towards full GDPR compliance. While we implement industry-standard security practices and respect user privacy rights, some features (like automated data export and deletion) are currently in development. We are committed to achieving full compliance and will update users when complete.